Frequently Asked Questions

Commonly Asked Questions 

(Q) How does a session on AskMe work?

(A) On AskMe sessions are easy to book where by:

(1) You find an expert you would like to speak to and check their available times. 

(2) Once you find your the expert that works for your needs, you pay to book the session. 

(3) Both experts and clients are notified with the session, and once the expert confirms the booking, it is added to both expert and client calendars. 

(Q) How long are the sessions? 

(A) Sessions typically last for 30 mins. 

(Q) How much can a client benefit from a session? 

(A) Our clients frequently discover they can accomplish far more than expected during virtual calls, even those lasting just 15 minutes.

(Q) Are international customers able to utilize the service?

(A) Absolutely! Our service is available to people worldwide, granting them access to the most sought-after experts. Currently, we accept all major credit cards in USD.

(Q) In which time zone are the virtual consultations scheduled?

(A) All times displayed on our platform are localized to your time zone. For instance, if you're located in New York, the times will be shown in ET (Eastern Time).

(Q) What happens if an expert is fully booked or unavailable?

(A) A considerable number of our experts book up quickly when they add new time slots. You have the option to wait until they open up more sessions. Alternatively, you can message an expert and request a booking. This feature is free to utilize, and you will only be charged once the expert confirms the booking (a credit card pre-authorization is necessary).

(Q) What inquiries are clients permitted to make?

(A) Clients are permitted to ask experts nearly anything regarding their expertise and achievements. Additionally, many experts detail their specialties and how they can assist you on their profile.

(Q) Am I able to cancel or reschedule my session?

(A) Certainly. You have the option to reschedule calls up to 48 hours before the session. However, for any cancellations or reschedules within 48 hours of the session, a fee is charged to compensate the expert for the last-minute change. All cancellations or reschedules must be made through our platform.

(Q) Do I have a guarantee in case I was dissatisfied? 

(A) We're confident that sessions will meet your expectations. However, if by any chance it doesn't, please inform us, and our client support team will investigate your request.